Deliveries might be delayed due to COVID-19, please allow 2-3 working days
Our E Scooters are shipped from the UK via Fedex Tracked. To qualify for next working day delivery orders must be placed before 12pm (Mon-Thurs) UK only. Orders placed after 12pm on Thursday will be sent on Monday, unless we instruct you otherwise.
Please be aware that Next Day Working Delivery is NOT guaranteed to the following destinations: Scottish Highlands, Northern Island, Channel / Offshore Islands. They will be delivered within two-business days.
Electric Scooters may be available to collect from our offices in Woking but please contact us to discuss: email@example.com
All item’s will be dispatched within 24 hours of purchase if it states that it's in stock on our website product page.
Please note that orders will not be dispatched over the weekend.
Saturday delivery is £20 and the order must be made before 12pm on Friday.
For our Refund Policy, Terms and Conditions and more information, please see our Terms & Conditions
All electric scooter deliveries will need to be signed for.
If the delivery is not signed for and no one is able to receive your delivery then our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot.
The electric scooter will be returned to us if the courier unsuccessfully attempts to deliver the order to you on 3 occasions.
Dualtron UK, reserves the right to charge the full shipping cost applicable if the customer would like the order to be re sent if the item is returned to us because the customer could not take delivery.
Courier returned items will be added back into our stock and your account will be credited with the order total, minus the shipping costs and the fee that the courier charges us to deliver the good back to us. If you want the order re shipped you will have to create a new order.
We cannot be held responsible if a customer enters the incorrect address on their order. If the order is delivered to the incorrect address due to an incorrect address being entered on the order Dualtron UK cannot be held responsible.
Please keep the original box and packaging for at least 30-days, in the event that you need to return the product to us.
Unfortunately, we cannot accept any e-scooter returns without all of the original packaging and accessories. This includes all boxes, cables, charger, manuals and all other items originally included within the packaging.
When Pre Ordering stock, you will need to pay for the item in full. Please click on Pre Order delivery at checkout and we will ship the scooter so that you receive it on the next working day as soon as it arrives in stock.
All of the scooters that are available for pre order should be in stock on the date shown on the product page on the site. This is an approximate date and this may vary slightly which is out of our control. We will however keep you informed.
We will email you as soon as the scooter arrives and we will let you know when we ship the scooter to you. You will receive a FEDEX tracking number.
If you would like a refund at any point before the scooter is shipped to you, please do get in touch: orders@dualtron-uk and we will be able to refund you.