Name: Dualtron Carrying handle Ver.2
Brand: Dualtron UK
SKU: RUCHV2
Price: 49.00 GBP
Availability: OutOfStock

Dualtron Carrying handle Ver.2 - Dualtron UK

Warranty | Delivery | disclaimer

This handy carrying handle makes transporting your folded electric scooter a whole lot easier. Once you’ve attached it – which is easy to do – you will wonder how you ever managed without it. Available in a sleek black design with red accents, this minimalistic handle is subtle in style but durable enough to take the weight of your e-scooter, as well as distributing the weight evenly for you to carry. Perfect for D3, Raptor, Ultra, Thunder and Dualtron Compact.

Disclaimer

Electric Scooters are not to be used on public roads, Cycle lanes or footpaths. It is the Customers complete responsibility to ensure that their E Scooter is used in accordance with all local and country laws. The customer when purchasing through E Scooter Professionals Ltd trading as Dualtron UK accepts and assumes all risk and liability associated to the use of an E Scooter and/or any other products purchased from Dualtron UK. The customer accepts full responsibility and waivers their rights to hold E Scooter Professionals Ltd trading as Dualtron UK or its owners from any liability caused in association, directly or indirectly with their use unless due to the negligence of the company or a defective product. Electric Scooters are not for the use of anyone under the age of 18.

Delivery

Delivery

Please note Royal Mail strikes will occur throughout the year, please be aware of this. This may cause delays with any orders placed during this period. Orders placed during this period will be dispatched once strikes have ended and as soon as possible

6.1 The price of delivery within the UK is £40 however we sometimes offer free delivery on Selected Scooters. We are currently offering free delivery in the UK on all e-scooters in the UK.

6.2 Our E Scooters are shipped within the UK via DPD, UPS, Fedex or Tuffnells Tracked. To qualify for next working day delivery, orders must be placed before 12pm (Mon-Thurs) UK only. Orders placed after 12pm on Thursday will be sent on Monday, unless we instruct you otherwise.

Please be aware that Next Day Working Delivery is NOT guaranteed to the following destinations: Scottish Highlands, Northern Island, Channel / Offshore Islands. They will be delivered within two business days.

6.3 All items will be dispatched within 24 hours of purchase, though please note that orders will not be dispatched over the weekend.

6.4 All electric scooter deliveries will need to be signed for.

6.5 If the delivery is not signed for and no one is able to receive your delivery then our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot.

6.6 The electric scooter will be returned to us if the courier unsuccessfully attempts to deliver the order to you on 3 occasions.

6.7 Dualtron-UK, reserves the right to charge a further shipping cost if the customer would like the order to be re sent after it has been returned to us following three failed deliveries.

6.8 Items returned to us by the courier will be added back into our stock and your account will be credited with the order total, minus the shipping costs and the fee that the courier charges us to deliver the good back to us. If you want the order re shipped you will have to create a new order.

Warranty

Dualtron UK is committed to producing high quality products and we offer a one year warranty on our products. You must be the original owner and have your proof of purchase or order number. The warranty protects you against manufacturing defects.

We offer a 2 year warranty on the main scooter frame and 1 year on other major components.

This warranty is in addition to your legal rights provided by the Consumer Rights Act 2015.

Please also take note of the weigh restrictions for your scooter and read the manual before using your scooter.

What does my warranty cover?

The warranty will cover manufacturing faults with the scooter. This warranty is limited to the repair or replacement of defective items and said repair and replacements are the sole remedies of the warranty.

The shipping costs to ship the product back to us and from us may not be covered. Please get in touch if you would like to discuss.

What does my warranty not cover?

General wear and tear or any damage caused by misuse is not covered. The warranty covers you solely against manufacturing faults.
Accidental or crash damage, abuse, miss-use, attempting tricks, water damage, neglect, exceeding the weight limit, changing settings or anything else that results in damage caused by the user is not covered by the warranty.
Damage due to improper assembly or maintenance
Damage due to the installation of incompatible parts or accessories or installation of parts or accessories that were not intended for or compatible with the product
Corrosion
Failure to perform maintenance or service at appropriate intervals

Any modification to the scooter will void the warranty. The warranty will also be void if you are not the original owner. The warranty is non transferrable.

If you have a warranty claim, you will need to follow the below process:

Contact our Customer Services team at orders@dualtron-uk.com and a member of our team will send you a warranty claim form.
You will need to fill out the claim form and email over photo's/ videos of the issue along with a proof of purchase.
The form will need to be retuned to us via email and our representatives will guide you through this process.
Our specialist technical team will determine the issue and defect based on the information that you have provided within your warranty claim form and they will require you to send back the original defective part/ items.
Our team will examine the goods and of they confirm that it is defective or faulty (a warranty issue), your product will be fixed or replaced free of charge.

Warranty terms for customers outside of the UK:

Customers who have their products delivered outside of the UK our warranty policy above still applies, however we would not be able to accept a product to be shipped back to us. We will ship the required parts to you if necessary after viewing photos and videos of the issue. If this does not solve the issue we would look for a local technician on your country.

All of our scooters are adult scooters, and should not be ridden by anyone under the age of 18 years of age. Most of our scooters have a weight limit of 120Kg.